Shipping & Returns

Effective date: October 28, 2026

This policy explains how FORMYQ ships orders, what happens if something arrives damaged or wrong, and our returns approach for custom-made parts. It's part of our Terms of Service.

Where we ship

We print in Michigan and ship within the United States and to most countries worldwide. We can't ship to countries or regions under US sanctions or export restrictions; the current list is on our International Shipping page. We may also decline shipments that a carrier won't accept or that customs rules prohibit.

Shipping costs and methods

Shipping is shown on your quote (or at checkout for shop items) before you pay. We choose a suitable carrier and service for the size, weight and destination unless you ask for something specific. Tracking is provided whenever the service includes it.

Processing and delivery times

Production time depends on the parts, material and quantity, and is confirmed in your quote. Delivery dates from carriers are estimates, not guarantees, and customs can add time to international deliveries. We aren't responsible for carrier or customs delays, but we'll help you chase a late parcel.

International orders: duties and taxes

• Prices are in US dollars.
• Unless your quote says otherwise, international orders ship DAP (Delivered At Place): the recipient pays any import duties, VAT/GST, customs and brokerage fees when the parcel arrives. These are set by your country, not by us.
• We declare the true contents and value on the customs declaration and commercial invoice. We can't mark orders as gifts or under-declare their value.
• If import charges aren't paid and the parcel is returned to us or abandoned, we'll refund the value of the parts, minus the original shipping cost and any return shipping and fees we're charged. If the parcel comes back to us, we can reship it once you pay the new shipping cost instead.

Damaged in transit

We pack parts to travel safely, but carriers occasionally damage parcels. If your order arrives damaged:

1. Tell us within 7 days of delivery at support (at) @formyq.com, with your order reference.
2. Send photos of the parts, the box and the packing material.
3. Keep the box and packing until the claim is settled — carriers may ask to inspect them.

We'll reprint the damaged parts or refund them, and handle the claim with the carrier ourselves.

Lost parcels

If tracking shows no movement for 7 days (14 days for international parcels), or the parcel shows as delivered but you can't find it, contact us. We'll open a trace with the carrier. If the carrier confirms it's lost, we'll reprint and reship or refund the order. If tracking shows delivery to the address you gave us, please check with neighbours and your building first; we'll still help with the carrier claim.

Wrong address

Please check your shipping address carefully. If a parcel is returned because the address was incomplete or incorrect, we'll reship it once you pay the new shipping cost.

Returns of custom parts

Almost everything we make is custom — printed to your file, material and specification — so we can't accept returns or exchanges for change-of-mind, design changes or parts that turn out not to suit your project. This doesn't affect your rights when something is our fault.

Defects and our mistakes

If parts are defective or don't match your approved order (wrong material, colour, quantity or file, missing features, delamination or serious warping), tell us within 14 days of delivery with photos and your order reference. We'll reprint or refund the affected parts — our choice, acting reasonably — and pay for return shipping if we need the part back. See Sections 6 and 7 of our Terms for exactly what our promise covers and what FDM printing can and can't guarantee.

Shop items

Standard catalogue items from our Shop can be returned unused within 30 days of delivery for a refund of the item price, unless the product page says they're made to order. Return shipping is paid by you unless the item was faulty or we sent the wrong thing.

Refunds

Approved refunds go back to the original payment method, usually within 5–10 business days of approval depending on your bank.

Contact

Order and delivery questions: orders (at) @formyq.com · Returns, damage and other problems: support (at) @formyq.com